PLUGVERSE
Last updated: January 2, 2025
Transparency Commitment: We believe in full transparency about how we evaluate reliability on PlugVerse. This page explains exactly how reliability scores are calculated for artists, venues, and organizers.
Your reliability score reflects your track record on PlugVerse. A high score helps you stand out to potential partners, while a low score may limit your visibility. The score ranges from 0 to 100 and is calculated based on your completed gigs, cancellations, and payment history. Everyone starts at 80 points - you earn your way to "Exceptional" through consistent, reliable behavior.
| Score Range | Tier | What It Means |
|---|---|---|
| 95-100 | Exceptional | Outstanding track record. Priority visibility in search results. |
| 85-94 | Reliable | Consistently dependable. Normal visibility. |
| 70-84 | Moderate | Generally good with some concerns. Partners may see a caution indicator. |
| 50-69 | At Risk | Significant concerns. Warning shown to potential partners. |
| <50 | Unreliable | Serious issues. Limited visibility. May require additional verification. |
Artists start at 80 points. Points are added or subtracted based on the following events:
| Event | Impact |
|---|---|
| Complete a booked gig | +3 points |
| Step in as replacement for another artist | +5 points |
| Win a verified dispute | +2 points |
| Event | Impact |
|---|---|
| Cancel 14+ days before event (no replacement) | -3 points |
| Cancel 7-14 days before event (no replacement) | -8 points |
| Cancel less than 7 days before event (no replacement) | -15 points |
| Cancel but find a replacement (pending) | -15 points (temporary) |
| Cancel but replacement completes gig successfully | -2 points (final) |
| No-show (verified by platform) | -25 points |
| Contract breach (verified) | -10 points |
How Replacements Work: When you cancel and find a replacement, you initially receive a -15 penalty (same as a late cancel). This is "pending" status. Once your replacement successfully completes the gig, your penalty is reduced to just -2 points. This ensures you can't game the system by finding a replacement who then also cancels.
Venues start at 80 points. Points are added or subtracted based on the following events:
| Event | Impact |
|---|---|
| Successfully host a gig | +2 points |
| Pay artist on time | +1 point |
| Win a verified dispute | +2 points |
| Event | Impact |
|---|---|
| Cancel gig 14+ days before event | -3 points |
| Cancel gig 7-14 days before event | -8 points |
| Cancel gig less than 7 days before event | -15 points |
| Pay artist 1-7 days late | -5 points |
| Pay artist 8-14 days late | -10 points |
| Pay artist 15-30 days late | -20 points |
| Pay artist 30+ days late | -30 points + suspension review |
| Non-payment (verified by platform) | -25 points |
Note: If a venue cancels within 7 days of an event, they must also pay 30% of the agreed compensation to the artist, per our cancellation policy. Late payments are a serious violation - venues that consistently pay late or don't pay at all may be suspended from the platform.
Organizers (fraternities, sororities, corporate event planners, etc.) start at 80 points and follow a similar system:
You may notice that reviews are not part of the reliability scoring system. This is intentional. Reviews are displayed separately on profiles, but they don't impact reliability scores because:
Reliability scores are based only on verifiable actions: Did you show up? Did you pay on time? Did you cancel? These are facts we can confirm, not opinions that can be manipulated.
We believe people can improve. That's why recent events carry more weight than older ones:
| Time Period | Weight Applied |
|---|---|
| Last 30 days | 100% (full impact) |
| 31-90 days ago | 80% impact |
| 91-180 days ago | 50% impact |
| 181-365 days ago | 25% impact |
| Over 1 year ago | 10% impact |
This means a cancellation from 6 months ago only affects your score half as much as a recent one. Keep performing well, and past issues will fade.
We understand that sometimes cancellations happen due to circumstances beyond your control. The following situations do not impact your reliability score:
To claim a force majeure exception, please contact support with documentation of the circumstances.
If your score has dropped, here's how to recover:
Example Recovery: An artist at 65 points who completes 10 gigs (+30 points) and has their old cancellation decay by 50% over 6 months could return to 90+ points. Being a replacement artist for others accelerates recovery even faster (+5 points each).
Note: Since everyone starts at 80 points (in the "Moderate" tier), new users need to complete 5-7 gigs successfully to reach "Reliable" status (85+ points). This ensures that high reliability scores are earned through a track record, not given by default.
You can view your reliability score on your profile dashboard. Your score is visible to:
If you have questions about your reliability score or believe there's an error, please contact our support team. We're committed to fairness and will review any concerns.