PLUGVERSE
Last updated: March 30, 2026
At PlugVerse, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
PlugVerse ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with our services (collectively, the "Service").
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
We collect information that you voluntarily provide when you:
When you use our Service, we automatically collect certain information, including:
We may receive information about you from third-party services:
We do not sell your personal information. We may share your information in the following circumstances:
Your profile information, gig postings, and public content are visible to other users of the platform as intended by the Service's functionality.
We share information with third-party service providers who perform services on our behalf:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law or in response to valid legal requests, such as:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We may share your information with third parties when you explicitly consent to such sharing.
Your information is stored on secure servers provided by our service providers, including Supabase and Azure. Data may be stored in various locations, including the United States and other countries where our service providers operate.
We implement appropriate technical and organizational measures to protect your information:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we immediately anonymize your personal identifiable information (name, email, phone, profile media), while retaining certain financial and legal records for seven (7) years as required by law.
Why 7 Years? This retention period is legally mandated by:
Records retained for 7 years include: contracts, payment transactions, tax forms (1099, W-9), and dispute records. These are retained in anonymized form (linked to a deleted user ID, not your personal information) and are only accessible for legal and compliance purposes.
For complete details on what data is retained vs. deleted, retention periods by data type, and your rights, please see our detailed Data Retention Policy.
Depending on your location, you may have certain rights regarding your personal information:
You have the right to access and receive a copy of your personal information. To download a machine-readable JSON archive of your PlugVerse data — including your profile, applications, contracts, payments, reviews, messages, and tickets — go to Account Settings → Your Data → Download my data. For privacy protection, this export is rate-limited to one request per seven days.
You can update or correct your personal information through your account settings or by contacting us.
You can request deletion of your account and personal information, subject to legal retention requirements.
You can opt out of marketing communications by using the unsubscribe link in emails or adjusting your notification preferences in account settings.
California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
How to Exercise Your Rights: California residents may submit requests by emailing cooper@plugverse.app or calling (980) 272-1831. We will verify your identity before processing your request and respond within 45 days.
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights listed above.
Legal Basis for Processing: We process your personal data on the following legal bases:
You have the right to object to processing based on legitimate interests (Art. 21) and the right not to be subject to solely automated decision-making that produces significant legal effects (Art. 22). Our Reliability Scoring system uses automated processes that may affect artist visibility and platform access. You may contact cooper@plugverse.app to request human review of any automated Reliability Score decision.
To exercise any of these rights, please contact us at cooper@plugverse.app.
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.
Key Third-Party Services:
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date. We may also notify you via email or through the Service.
Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
PlugVerse
For data protection inquiries in the EEA, you may also contact your local data protection authority.
By using PlugVerse, you acknowledge that you have read and understood this Privacy Policy.
View Terms of Service→