Terms of Service

3.1 Account Creation

To use certain features of the Service, you must create an account by providing accurate, current, and complete information. You must be at least 18 years old to create an account and use the Service.

3.2 Account Types

You may register as an Artist, Venue, Organizer, Fan, or Admin. These roles are defined as follows:

• Artist: A performer, band, DJ, or entertainer offering performance services through the platform
• Venue: A physical location, bar, club, or establishment that hosts live events
• Organizer: An event planner (including fraternity and sorority social chairs) who books Artists and/or Venues. Organizers are subject to the Organizer Agreement in addition to these Terms
• Fan: A user who follows Artists and RSVPs to events but does not transact financially through the platform

You may only maintain one account per role type, but you may have multiple accounts if you operate in different roles (e.g., both as an Artist and a Venue).

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

3.4 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including if you violate these Terms or engage in fraudulent, illegal, or harmful activities.

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Post false, misleading, or fraudulent information
• Harass, abuse, or harm other users
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use automated systems to access the Service without permission
• Impersonate any person or entity
• Collect or store personal data about other users without their consent
• Interfere with or disrupt the Service or servers

4.2 Content Standards

You are solely responsible for all content you post, upload, or transmit through the Service, including profile information, gig postings, messages, media, and reviews. You represent and warrant that:

• You own or have the necessary rights to all content you post
• Your content does not violate any third-party rights
• Your content is accurate and not misleading
• Your content complies with all applicable laws and regulations

5.1 Payment Processing

PlugVerse uses third-party payment processors (including Stripe) to facilitate payments between Artists and Venues. By using our payment features, you agree to the terms and conditions of our payment processors.

5.2 PlugVerse Fees

Booking fees: PlugVerse does not charge a platform fee, service fee, or commission on bookings. Artists receive 100% of the agreed performance fee. Venues and organizers pay only the agreed rate plus any third-party payment processing fees passed through at cost. This is a permanent product commitment, not a promotional rate.

Subscription fees: Optional monthly or annual subscription fees apply for Pro and Business tiers, which unlock additional features, usage limits, and tools. See our Pricing page for current rates. Subscriptions can be cancelled at any time.

Payment processing fees: Third-party payment processors (Stripe) charge fees to move money between parties. PlugVerse passes these fees through to the payer at cost and does not mark them up.

Future monetization: PlugVerse reserves the right to offer additional paid features, value-added services (such as optional instant payouts, banking products, capital advances, ticketing services, sponsorship programs, and aggregated market data products), partner integrations, and analytics. Any such fees, if introduced, will be optional and clearly disclosed before you incur them; they will not be applied as an after-the-fact tax on completed bookings. Subscription fees may be adjusted with notice in accordance with applicable law and our Subscription & Billing Terms.

All applicable fees are clearly disclosed before you complete a transaction. Subscription fees may be refunded on a prorated basis as described in our Subscription & Billing Terms.

5.3 Payment Terms

Artists and Venues are responsible for negotiating and agreeing upon payment terms for gigs. PlugVerse facilitates payment processing but is not a party to the agreement between Artists and Venues. We are not responsible for payment disputes between users.

Off-platform by default. Booking payments are arranged and settled directly between the parties — typically in person, at the show — and PlugVerse does not process, hold, escrow, refund, or guarantee those funds and provides no payment dispute resolution for them. It provides only the contract, calendar, reminders, and records. Any dispute over a self-managed payment is solely between the payer and the artist.

On-platform payment (optional, organization payers only). When the payer is an organization (a venue or organizer account, not an individual), the parties may instead choose to process the booking on-platform through Stripe. Only in that case do hold/release mechanics apply: funds are held on a conditional payment hold by Stripe pending performance completion, and PlugVerse controls the timing of release based on gig completion confirmation and platform rules. PlugVerse does not act as an escrow agent, fiduciary, or money transmitter, and the term “payment hold” as used here and in the Service UI means a conditional, platform-controlled release — not a legal escrow. PlugVerse is not liable for payment processing failures, delays, or errors caused by Stripe or your financial institution. On-platform payment flows are subject to Stripe's terms of service and applicable money transmission regulations.

Ticket purchases and brand campaigns. Fan ticket purchases and brand sponsorship/campaign payments are always processed by Stripe, Inc. as described in this Agreement, regardless of the payment path chosen for the underlying booking.

5.4 Refunds and Cancellations

The following cancellation policy applies to all gig bookings:

• Organizer/Venue cancels more than 30 days before event: Full refund to organizer/venue; no kill fee owed to artist
• Organizer/Venue cancels 7-30 days before event: 50% refund to organizer/venue; 50% kill fee paid to artist
• Organizer/Venue cancels fewer than 7 days before event: No refund; artist retains full payment
• Artist cancels more than 30 days before event: Full refund to organizer/venue
• Artist cancels fewer than 30 days before event: Full refund to organizer/venue; artist reliability score penalized
• Force majeure (venue closure, government order, natural disaster): Full refund to organizer/venue; no fault attributed to either party

Platform fees are generally non-refundable. Subscription fees may be refunded on a prorated basis if you cancel within 14 days of initial purchase or renewal. See our Subscription & Billing Terms for complete details.

5.5 Taxes

You are solely responsible for determining and paying any applicable taxes on payments you receive or make through the Service. PlugVerse may be required to collect and remit taxes in certain jurisdictions.

7.1 Service Content

The Service, including its design, features, functionality, and content (excluding user content), is owned by PlugVerse and protected by copyright, trademark, and other intellectual property laws.

7.2 User Content

You retain ownership of all content you post on the Service. By posting content, you grant PlugVerse a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, distribute, and display your content solely for the purpose of operating and providing the Service.

7.3 Copyright Infringement

We respect intellectual property rights and will respond to valid DMCA takedown notices. If you believe your copyright has been infringed, please contact us with the following information:

• Description of the copyrighted work
• Location of the infringing material
• Your contact information
• Statement of good faith belief
• Statement of accuracy and authorization

8.1 Service Availability

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

8.2 User Interactions

PlugVerse is a platform that facilitates connections between Artists, Venues, and Organizers. We are not responsible for:

• The quality, safety, or legality of gigs posted on the platform
• The accuracy of user-provided information
• The performance or conduct of Artists, Venues, or Organizers
• Disputes between users, including contract disputes, payment disagreements, or performance-related claims
• Any harm or loss resulting from user interactions
• Payment processing failures, delays, or errors by third-party payment processors (Stripe)
• The enforceability of contracts generated through the platform

No Background Checks or Identity Verification. PlugVerse does not perform background checks, criminal history screening, credit checks, employment verification, reference checks, or identity verification on any user. The presence of a user on the Service is not a representation or warranty by PlugVerse about that user's character, qualifications, history, or fitness for any purpose. You are solely responsible for vetting any user you choose to engage with through the Service.

Attendee age verification is not performed by PlugVerse. When tickets are sold through the Service for age-restricted events, ticket purchasers represent that they meet any posted age restriction. PlugVerse does not independently verify age and disclaims all liability for misrepresentation. Venues and Organizers bear sole responsibility for checking identification at the door and for compliance with alcohol service laws, dram-shop statutes, and any applicable age-restriction laws.

8.3 Limitation of Liability

To the maximum extent permitted by law, PlugVerse shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

10.1 User Disputes

Disputes between users (Artists, Venues, Organizers, Production accounts, and Fans) should be resolved directly between the parties. PlugVerse may, but is not obligated to, assist in resolving disputes.

Time limit: You must raise any dispute with PlugVerse or another user regarding a specific gig, event, booking, payment, or ticket within ninety (90) days of the gig date, event date, or payment date (whichever is later). Claims submitted after 90 days may be summarily declined by PlugVerse at its sole discretion and may be deemed waived as to the platform. This limit does not override any longer statutory limitation period that may apply as between users.

10.2 Governing Law, Venue, and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

If the arbitration agreement in Section 10.3 is waived, found unenforceable, or otherwise does not apply to a Dispute, you and PlugVerse agree that the exclusive venue for any such Dispute shall be the state or federal courts located in Mecklenburg County, North Carolina. You and PlugVerse consent to the exclusive personal jurisdiction of those courts and waive any objection based on inconvenient forum.

10.3 Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with PlugVerse (collectively, “Disputes”) will be resolved through binding arbitration, except as set forth below. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery, and is subject to very limited review by courts.

Arbitration Agreement: You and PlugVerse agree that any Disputes will be resolved solely by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). The arbitration will be conducted in Charlotte, North Carolina, or at another mutually agreed location. The arbitrator's decision will be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

Class Action Waiver: You and PlugVerse agree that each party may bring Disputes against the other party only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). You and PlugVerse expressly waive any ability to maintain any Class Action in any forum. If the Dispute is subject to arbitration, the arbitrator will not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration.

Jury Trial Waiver: You and PlugVerse knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Service.

Arbitration Costs: Each party will be responsible for paying any AAA filing, administrative, and arbitrator fees in accordance with AAA rules, except that PlugVerse will pay for your reasonable filing, administrative, and arbitrator fees if your claim for damages does not exceed $10,000 and is non-frivolous (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

Exceptions: Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies. Additionally, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

30-Day Right to Opt Out: You have the right to opt out of this arbitration agreement by sending written notice of your decision to opt out to legal@plugverse.app within 30 days of first accepting these Terms. Your notice must include your name, address, username, email address, and an unequivocal statement that you want to opt out of this arbitration agreement. If you opt out, all other parts of these Terms will continue to apply. Opting out of this arbitration agreement has no effect on any previous, other, or future arbitration agreements that you may have with us.

Severability: If any portion of this arbitration agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Terms; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the arbitration agreement or the parties' ability to compel arbitration of any remaining claims on an individual basis; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.

10.4 Access to Content for Dispute Resolution and Safety

When a user reports a post-completion booking dispute (for example, a claim that payment was not received, was incomplete, or that a booking did not proceed as agreed), PlugVerse staff may access the relevant booking's private message thread between the parties, together with the associated contract, signature, and payment records, solely to review and resolve that dispute.

PlugVerse staff may also access private messages and booking records where reasonably necessary to investigate suspected fraud, abuse, or violations of these Terms, to protect the safety of our users, or to comply with a valid legal request.

Every such access is logged, identifying the staff member, the resource accessed, and the time of access. Access is limited to the specific personnel handling the dispute, fraud, safety, or legal matter in question — it is not general-purpose monitoring, and content accessed under this section is never used for advertising, sold, or shared with third parties outside of resolving the matter or as required by law.

Reviewing a dispute under this section does not obligate PlugVerse to rule on it, refund any party, or otherwise adjudicate the underlying disagreement between users. As set out in Section 10.1, PlugVerse may, but is not obligated to, assist in resolving disputes between users.