Billing Terms

1. Subscription Plans

PlugVerse offers optional tiered subscriptions. Artists choose between Free and Pro ($24/month). Venues and organizers choose between Starter (Free), Pro ($29/month), and Business ($79/month). Annual plans are available at a 2-month discount. All prices are in USD.

$0 booking fee on every tier. PlugVerse does not charge a platform fee, service fee, or commission on an artist gig booking. Subscriptions unlock features and usage limits. PlugVerse may introduce a small platform fee on Starter-tier organizer bookings in the future with at least 30 days' notice; venue bookings, and Pro / Business subscriber bookings, will continue to incur $0 platform fee.

PlugVerse reserves the right to adjust subscription pricing with 30 days' written notice. Price changes will not apply to the current active billing period.

PlugVerse also reserves the right to introduce additional optional paid features and value-added services in the future (such as instant payouts, banking products, capital advances, ticketing services, sponsorship programs, and aggregated market data products). Any such fees, if introduced, will be optional and clearly disclosed before you incur them; they will not be retroactively applied as a tax on completed bookings.

2. Billing Cycle

Subscriptions are billed monthly on the anniversary of the date you first subscribed (your billing date). For example, if you subscribe on March 15, your next billing date is April 15, and so on.

All subscription charges are processed through Stripe. You will receive a receipt via email after each successful charge. PlugVerse does not store your raw card details. All payment information is tokenized and managed by Stripe.

3. Auto-Renewal

Subscriptions renew automatically. Your paid subscription will automatically renew at the end of each billing period at the then-current subscription price, unless you cancel before your billing date. You authorize PlugVerse to charge your payment method on file for each renewal.

PlugVerse will send a reminder email at least 7 days before your renewal date. To disable auto-renewal, cancel your subscription from your account settings before the next billing date.

4. Upgrades and Downgrades

4.1 Upgrading Your Plan

When you upgrade your subscription (e.g., from Free to Pro, or Pro to Business), the new plan takes effect immediately. You will be charged a prorated amount for the remainder of your current billing period at the higher tier rate. On your next billing date, you will be charged the full price of the new plan.

4.2 Downgrading Your Plan

When you downgrade your subscription (e.g., from Business to Pro, or Pro to Free), the downgrade takes effect at the end of your current billing period. You retain access to your current plan's features until that date. No partial refund is issued for the unused portion of a downgraded plan.

5. Cancellation Policy

5.1 How to Cancel

You may cancel your subscription at any time from your account settings dashboard. Cancellation stops future charges. Your subscription remains active through the end of the current paid billing period, after which it reverts to the Free tier.

5.2 14-Day Refund Window for New Subscriptions

If you subscribe to a paid plan for the first time and cancel within 14 days of your initial charge, you may request a full refund of that first payment. This refund window applies only to your first subscription to a given plan and does not apply to renewals, plan upgrades, or subsequent subscriptions.

To request a refund under this policy, contact billing@plugverse.app within 14 days of your charge with the subject line "Subscription Refund Request." Refunds are processed within 5–10 business days and returned to your original payment method.

5.3 No Refunds on Renewals

Except as required by applicable law or as described in Section 5.2, subscription renewal charges are non-refundable. If you forget to cancel before a renewal date, PlugVerse may, at its sole discretion, offer a one-time courtesy cancellation and refund, but is not obligated to do so.

6. Failed Payments

If a subscription payment fails (e.g., expired card, insufficient funds), PlugVerse will retry the charge according to Stripe's standard retry schedule (typically 3 attempts over 7 days). You will receive email notifications for each failed attempt.

If payment cannot be collected after retries, your subscription will be downgraded to the Free tier until a valid payment method is provided. You will retain access to your booking history and account data during this time.

To update your payment method, go to Account Settings → Billing in your PlugVerse dashboard.

7. How PlugVerse Charges

Booking an artist on PlugVerse is free. There is no platform fee or commission on an artist gig booking, for the artist or for the venue or organizer. The artist receives the full agreed performance fee. This is permanent.

PlugVerse earns revenue in these ways:

• Subscription fees: Recurring monthly charges for paid plan access (Pro / Business). Charged regardless of booking activity.
• Ticket service fee: When tickets are sold through PlugVerse, a small service fee is added to the buyer's total at checkout. The event host receives the full face value.
• Brand campaign fees: A percentage of a brand's campaign budget, charged to the brand.
• Service provider fees: When a hirer books a service provider (production, photography, catering, security), a percentage is charged to the hirer. The provider receives the full agreed amount.

Payment processing fees (Stripe) are passed through at cost where applicable. Subscription fees are not refundable if you have zero booking activity during a billing period.

8. Taxes

Subscription fees and platform fees may be subject to applicable sales tax or VAT depending on your jurisdiction. PlugVerse uses Stripe Tax to automatically calculate and collect applicable taxes. Any tax amounts will be itemized on your receipt. You are responsible for any taxes applicable to your use of PlugVerse that are not collected by us.

9. Contact for Billing Issues

For billing questions, disputes, or refund requests, contact:

PlugVerse Billing Support
Email: billing@plugverse.app
Please include your account email and a description of the issue.