PLUGVERSE
Last updated: May 21, 2026
Important: This Venue Agreement supplements our Terms of Service and outlines the specific terms, responsibilities, and obligations for venues, event organizers, bars, fraternities, sororities, and other establishments using PlugVerse to book artists. By registering as a Venue, you agree to these terms.
To register as a Venue on PlugVerse, you must:
PlugVerse welcomes various types of venues including:
Your venue profile must include:
When posting gigs, you agree to provide:
You agree to:
Once you confirm a booking, you agree to:
PlugVerse uses Stripe to process payments between venues and artists. By using our payment features, you agree to maintain valid payment methods and honor all financial commitments made through the platform.
$0 booking fee for venues. PlugVerse does not charge a platform fee, service fee, or commission on completed venue bookings. Venues pay only the agreed performance fee plus any third-party payment processing fees (charged by Stripe) passed through at cost. Venue bookings will continue to incur $0 platform fee.
Optional Pro and Business subscriptions unlock additional features and usage limits. PlugVerse reserves the right to offer additional paid features and value-added services (such as instant payouts, banking products, ticketing, sponsorship programs, and aggregated market data), which will be optional and clearly disclosed before you incur them — they will not be retroactively applied as a tax on completed bookings. See the Pricing page for current subscription rates.
Payments to artists are processed after you mark a gig as complete. You must confirm gig completion within 24 hours of the performance ending. Failure to confirm gig completion within 48 hours of the scheduled performance end time will result in automatic gig completion and payment release.
Venues may subscribe to premium plans for additional features. Subscription terms:
Payment disputes should first be addressed directly with the artist. If unresolved, contact PlugVerse support. Chargebacks or payment reversals without valid cause may result in account suspension.
Sections 3.1 and 3.3 describe protected (on-platform) bookings paid through Stripe. A booking may instead be marked self-managed (off-platform) when you and the artist agree to it before signing. For a self-managed booking, you pay the artist directly, outside PlugVerse; PlugVerse does not process, hold, escrow, refund, or guarantee these funds and provides no payment dispute resolution. PlugVerse still provides the contract, calendar, reminders, and records. Any payment dispute is solely between you and the artist.
Canceling confirmed bookings can harm artists who have blocked their schedules. If you must cancel:
If an artist cancels, we will assist you in finding a replacement. You may leave an honest review reflecting the cancellation. Repeated artist cancellations affect their platform standing.
Neither party is liable for cancellations due to events beyond reasonable control (weather emergencies, government orders, natural disasters). Both parties should work together to reschedule when possible.
You are responsible for providing:
Unless otherwise agreed, venues should provide:
Venues must ensure:
Venues agree to treat artists professionally:
Venues should maintain appropriate insurance coverage including:
PlugVerse is not liable for any injuries, damages, or losses occurring at your venue. You are responsible for all incidents occurring on your premises. PlugVerse does not provide insurance coverage for venues.
You agree to indemnify, defend, and hold harmless PlugVerse, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from: (a) events at your venue, including personal injury, property damage, noise complaints, and code violations; (b) your breach of any contract with an artist or organizer; (c) disputes with artists, organizers, or other users regarding payment, performance, or contract terms.
PlugVerse is not a party to any contract between you and an artist or organizer. All disputes regarding performance, payment terms, or contract obligations are between you and the other contracting party. PlugVerse assumes no liability for the performance or breach of any contract between users.
If you intend to record, broadcast, or photograph performances, you must:
Content you upload to PlugVerse (venue photos, descriptions) must be accurate and owned by you or properly licensed for use.
Venues are prohibited from:
Your account may be suspended for:
You may terminate your venue account at any time. You must fulfill all confirmed bookings and outstanding payments before closing your account.
Your venue may receive booking requests from Organizers (including fraternity and sorority social chairs and other event planners) in addition to traditional venue operators. All terms in this Agreement apply equally to bookings made by Organizers. You are responsible for ensuring your venue complies with all applicable laws for such events, including those governing alcohol service and event capacity.
Disputes between venues and artists should first be addressed directly between the parties. If unresolved, either party may escalate to PlugVerse mediation through the platform's Resolution Center. PlugVerse's ruling is tiered by dispute value: for disputes under $500, the ruling is immediately binding and executed automatically; for disputes of $500 or more, the ruling is advisory — either party has 14 days to file a written appeal through the platform, after which the ruling becomes binding automatically if no appeal is filed or resolved. Either party retains the right to pursue independent arbitration or litigation as provided in the Terms of Service.
For disputes with PlugVerse directly, please see the Dispute Resolution section in our Terms of Service.
Binding Arbitration: All disputes between you and PlugVerse (not disputes with other users) are subject to the binding arbitration provision in our Terms of Service, including the class action waiver and jury trial waiver. You have 30 days from the date you accept this Agreement to opt out of arbitration by emailing cooper@plugverse.app.
For questions about this Venue Agreement, please contact us:
PlugVerse
Email: cooper@plugverse.app
Address: 127 S Sycamore St, Charlotte, NC 28202
Phone: (980) 272-1831
By registering as a Venue on PlugVerse, you acknowledge that you have read, understood, and agree to be bound by this Venue Agreement and our Terms of Service.